How we protect your information
SSL encryption
All data transmissions are secured with 256-bit SSL encryption, so your information cannot be intercepted in transit.
Data is never sold
Wimbet never sells your personal data to third parties. Our business is built on your trust.
Limited access
Only authorized staff can access your information, and only when necessary to provide our services.
Regular audits
Third-party security experts regularly audit Wimbet's systems to identify and address any vulnerabilities.
Two-Factor Authentication
Enabling 2FA on your account means a password alone is not enough to log in — an additional verification step will be required.
Right to erasure
You may request deletion of your data at any time. We will process such requests in accordance with applicable regulations.
1. Introduction
Wimbet A trusted name among users in Bangladesh. We believe protecting your personal data is not just a legal obligation — it is our ethical responsibility.
As stated in this Privacy Policy Wimbet What information is collected, why it is collected, how it is stored, and what rights you have. wimbet.bet By using the website or mobile app, you are considered to have accepted this policy.
If anything is unclear or you have any questions, our support team is always ready to help.
In brief: We only collect what's truly necessary to provide our services — and everything we do collect is kept secure.
2. What Data We Collect
Wimbet Two types of data are collected — information you provide directly, and information collected automatically.
| Type of data | Example | Reason for collection |
|---|---|---|
| Identity | Name, date of birth, NID | For KYC verification and age confirmation |
| Contact | Mobile, Email | For account communications and support |
| Financial | Mobile Pay/Nagad number, transaction history | For payment processing and anti-money laundering compliance |
| Usage Data | Login activity, betting history | Service Improvement & Responsible Gaming |
| Technical | IP address, device information, cookies | For security and fraud prevention |
We never store your full bank card number or PIN. Payment details are processed directly by the payment gateway.
3. How We Collect Your Information
Wimbet Data is collected through various means. You have the right to know about each method:
- Registration form: Information you provide when creating your account.
- KYC process: Documents uploaded for identity verification.
- Payment Transactions: Information received from the payment gateway during deposits and withdrawals.
- Support contact: Information you provide via live chat or email.
- Automatically Collected: Cookies, log files, and web beacons.
- Mobile app: Device and location data while using the app (with your permission).
Location data on the mobile app is only collected with your permission. You can withdraw this permission at any time through your device settings.
4. Purpose of Data Use
Wimbet Your information is used for the following purposes:
- To create and manage your account.
- To process deposit, withdrawal, and betting services.
- For KYC and age verification purposes.
- To detect fraud, money laundering, and duplicate accounts.
- To present bonuses and promotions on a personalized basis.
- To provide customer support.
- For responsible gaming monitoring and support.
- To improve the platform and fix bugs.
- To meet legal and regulatory obligations.
We do not sell your data to advertisers or add it to any third-party marketing databases.
5. Data Sharing Policy
Wimbet may share your information with trusted partners in limited circumstances, always for a specific purpose and under strict conditions.
| When information is shared | Who we share with | Reason |
|---|---|---|
| Payment Processing | Mobile Pay, Nagad, Rocket | To process transactions |
| Identity Verification | KYC Service Providers | To verify your age and identity |
| Legal Obligations | Regulatory authority | To comply with the law |
| Security Investigations | Law Enforcement Agencies | For fraud or criminal investigations |
Outside the situations listed above, your information is never shared with anyone without your consent. WimbetAll service providers working with are required to uphold the same privacy standards.
We never sell your data to advertising companies, data brokers, or marketing agencies.
6. Cookies Policy
Wimbet Cookies are used on the website and app. Cookies are small text files stored in your browser that help improve our services.
- Essential Cookies: Essential for maintaining login sessions and ensuring platform security.
- Functional Cookies: Remembers your preferences such as language and display settings.
- Analytics cookies: Helps us understand how the site is used — all data is fully anonymized.
- Security cookies: Used to detect fraud and bots.
You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.
7. Data Retention Period
Wimbet Your data is not retained beyond what is necessary. However, certain information must be kept for a specified period to comply with international regulations and licensing requirements.
| Type of data | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transactions | 7 years (legal obligation) |
| KYC Documents | 5 years after account closure |
| Support Conversations | 2 years |
| Log & Technical Data | 1 year |
| Marketing Preferences | For as long as the account remains active |
Once the retention period ends, data is securely deleted or anonymized. No information is kept longer than necessary.
8. Your Rights
You have the following rights regarding the protection of your personal data. Wimbet respects these rights.
Right to access
You may request to know what information we hold about you.
Right to Rectification
You may request a correction if any of your information on record is inaccurate.
Right to Erasure
In certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
In certain circumstances, you may request that we limit how your data is processed.
Data portability
You may request a downloadable copy of your data.
Right to Opt Out of Marketing
You can opt out of promotional communications at any time.
To exercise any of your rights, please support@wimbet.betEmail us and we will respond within 30 days.
Due to certain legal obligations, it may not always be possible to fully exercise every right in all circumstances. In such cases, we will explain why.
9. Children's Privacy
WimbetAll services are strictly for users aged 18 and above. We do not knowingly collect any data from minors.
Age is verified at registration and reconfirmed during the KYC process. If an underage account is detected, it will be closed immediately and any collected data will be deleted.
If you believe a minor is Wimbet is using, please contact our support@wimbet.betto let us know.
10. Policy Changes & Contact
Wimbet The right is reserved to modify this Privacy Policy. For significant changes, notice will be given via email or on-site, and the updated date will be noted.
After changes wimbet.bet Continued use of the platform will be considered acceptance of the updated policy. We recommend checking this page periodically.
For any privacy-related questions or concerns:
- Email: support@wimbet.bet
- Live Chat: Available 24/7 at the bottom right of the site.
We typically respond to privacy-related requests within 7 business days. Complex cases may take up to 30 days.